Re: Computacenter - Dubrovnik
Friday 19th - Sunday 21st of September 2008

This letter is well overdue and I apologise but you know how it can be when in the midst of the "season"!

As I am sure you are aware, the Computacenter High Performers Award was a resounding success. We have received great comments from the Computacenter hosts but more importantly, from the guests themselves.

From the outset we pretty much had the programme nailed, you came up with exactly the right activities and venues for the group which made the whole planning aspect so much easier. Having read much about Dubrovnik and wishing to organise a group here for a couple of years, when it finaly came to fruition it did not disappoint. Everyone was really supprised how lovely the city and the surroundings were; how hospitable and friendly the locals and staff; no one had ever thought of Dubrovnik being this beautiful. But this is exactly what an incentive should be all about - offering new experiences to people and taking them to places they would never normally think of travelling to. Must admit it does get harder as each year goes by as people travel so much anyway - but have to say that Dubrovnik came up trumps.

The dining venues were excellent, just a shame that East West did not inspire with the food, but as we know, that was as exception of the rule. Nautica and Konavoski Dvori were excellent - the food, service and settings were fantastic. For everyone - myself and Rosie included the highlight of the programme was the Boat trip, the food on board excellentand the beach gamesfun and everyone loved the walk back to the port - an unexpected but very pleasent deviation to the itinerary!

Zeljko and Daniela deserve a special mention - their enthusiasm, professionalism and care knew no bounds and they really are a great asset to you and your company; please pass on my thanks to them both.

Maro, it was a real pleasure working with you and I very much appreciated all your help and efforts on this programme; please pass on my thanks to everyone involved in making this trip such a great success. As we know these programmes are a result of pure teamwork - everyone has an equally important part to play and it showed - it was a great success. I very much hope to return to Dubrovnik and Croatia with other groups and to work with you; it really is a fabulous destination with a great DMC too!

With kindest regards,

Dear Maro,

Below, my clients letter (with English translation in green)

“Bravo!”  and thank you so much for your professional and friendly cooperation.
Very Best and I hope we can work together again another time

Sophie
L'Echappée Bleue

Bonsoir Madame,
Good evening Madame,

Un bilan rapide :
A quick report

Nous avons tous été ravis.
We are all delighted

TB hotel, bien situé à 15 mn à pied de la vieille ville.
Bonne restauration ( poisson du soir un peu décevant )
Bon service ..., belles chambres avec vue sur mer
Piscine , sauna , massages ....TB
A conseiller

Very good hotel located 15mn walk away from old City
Good food (fish at diner a little deceiving)
Good service…, good rooms with sea views
Swimming-pool, sauna, massages, … Very good
To be suggested to others

Guide = très bien , très cultivé , parlant très bien français
Guide = Very good, very educated, very good French speaking, always pleasant and smiling

Bateau = bien
Boat = good

Programmes vers les iles =  T bien
Program in islands = Very good

Bonne table à Lopud
Good restaurant in Lopud

Nautica = TB table et service ( en français )
Nautica = Very good food and service (in French)

Bon programme du dimanche matin.
Good program on Sunday morning

Grande ponctualité des cars ....
Buses always on time

Le correspondant local (Maro) = efficace et présent
Local correspondant  (Maro) = efficient and present all time

Bref : un très bon séjour en tous points.
In a word : a very good journey at all points

Bravo !
Bravo

Avec mes sentiments les meilleurs
With my best regards

Hi guys,

On behalf of the Norwegians who was part of the Dubrovnik trip (Koskenkorva Brand Promotion 28th to 30th of June 2009): Thank you for a fantastic experience!
Our customers was really impressed. And with the weather on our side as well; everything was perfect. This will be a great chance for us to build a closer relationship with our contacts and hopefully this will help us succeed in the Norwegian market!
A good summer to you all!

Best Regards

Maro,

it is difficult to find the rightl words to express our thanks and deep appreciation for all that you have done for us and our group.

You have made this a memorable experience and much easier for Julie and myself. The hospitality you have shown our group is exceptional. We wish you all success with your company and we sincerely hope to see you soon - either on your side of the ocean or ours.

Untill then,

Julie and Bernadette

Dear Maro,

I want to thank you for all your professional help in the planning and implementation of our tours for the organization.  Both the Wednesday and Thursday tours were far more than I had anticipated and I know our members gained a much greater indepth of understanding about the cultural, political and economical aspects of your beautiful country. Both of our guides were outstanding and their breadth of knowledge, which was shared, was appreciated by all...

My dear all:

Kristina, Perica, Marija, Iris, Mario and Maro,

with all my heart I would like to thank you all very very much for ALL you have done
for my group (and me). You are all hard working people with the sense of perfectionism,
high quality and tolerance for your guests and your agents :)

Kristina - thank you for putting up with my emails, answering all my crazy questions and organizing everything superbly
Perica - thank you for puting up with my guests, closing the bills and having respect for my demanding clients
Marija - thank you for dealing with Mr. Makowka :) borrowing me your mascara and being so nice all the time
Iris - thank you for being so open, speaking French and allways being in a good mood
Mario - thank you for your time, help and dinner :)
Maro - thank you for organizing our program with a 100% precision. Not only your taxi drivers, but also your guides, and program were simply the best.

Simply said, THANK YOU all, have a great day,
(I landed in Vienna yesterday.................)

Maria :)